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 software to try if your pscan.eu interface does not work 
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 Post subject: Re: software to try if your pscan.eu interface does not work
PostPosted: Sun Jul 03, 2016 5:15 pm 
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Here’s the mail I got
Thank you for posting your question on Community Forum.
I would like to know some information about the issue so that we could assist you further.
1. Which anti-virus software is installed on the computer?
2. Which browser you use to browse websites?
3. What is the make and model of the computer?
I would suggest you to try the following steps:
Method 1
Running multiple ANTI-VIRUS programs simultaneously can cause system conflicts as well as performance issues.
The primary concern with using more than one anti-virus program is due to conflicts that can arise when they are running in real-time mode simultaneously. However, even when one of them is disabled for use as a stand-alone scanner, it can affect the other. Anti-virus software components insert themselves into the operating systems core and using more than one can cause instability, crash your computer, slow performance and waste system resources. When actively running in the background while connected to the Internet, they both may try to update their definition databases at the same time. As the programs compete for resources required to download the necessary files this often can result in sluggish system performance or unresponsive behavior.
Disable anti-virus software
Important Note: Antivirus software can help protect your computer against viruses and other security threats. In most cases, you shouldn't disable your antivirus software. If you have to temporarily disable it to install other software, you should re-enable it as soon as you're done. If you're connected to the Internet or a network while your antivirus software is disabled, your computer is vulnerable to attacks.
Method 2
Try to clean boot the system:
Perform a Clean Boot to see if there is any software conflicts.
What is clean boot?
A clean boot is performed to start Windows by using a minimal set of drivers and startup programs. This helps eliminate software conflicts that occur when you install a program or an update or when you run a program in Windows 8.1, Windows 8, Windows 7, or Windows Vista. You may also troubleshoot or determine what conflict is causing the problem by performing a clean boot.
Note: Refer "How to reset the computer to start normally after clean boot troubleshooting" to reset the computer to start as normal after troubleshooting.
Method 3
Try to check the Antivirus firewall settings and if there is any pending updates for the Antivirus software, if yes then try to update the Antivirus software.
Antivirus software must be updated regularly to stay effective against new viruses. Most antivirus software is designed to update automatically, but you can also update your software manually.
Windows doesn't come with antivirus software, but it can often detect and monitor antivirus software that was installed by you or your computer manufacturer. The status of your antivirus software is typically displayed in Action Center.
1.Open Control Panel by swiping in from the right edge of the screen, tapping Search (or if you're using a mouse, pointing to the upper-right corner of the screen, moving the mouse pointer down, and then clicking Search), entering Control Panel in the search box, and then tapping or clicking Control Panel.
3. And then, under System and Security, clicking Review your computer's status.
2. Click the arrow button next to Security to expand the section.
If Windows can detect your antivirus software, it will be listed under Virus protection.
3. Click Update now.
Note
The Update now option only appears if Windows detects that your antivirus software is out of date. Not all antivirus software reports its status to Windows.
If your antivirus software isn't displayed in Action Center, go to the downloads section of your antivirus software provider’s website. Find the update for your version of the software and your operating system, and then install it. For more information, check the Help for your antivirus software.
Most antivirus software updates are free, but some providers charge a small fee for the updates. If you're using an older version of the software, you might also have to pay to upgrade to a more recent version to continue to receive the updates.

Hope this information is helpful. Please do let us know if you need further assistance, we’ll be glad to assist you.
Antimalware Service Executable – Explained With Solution


Thank you


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 Post subject: Re: software to try if your pscan.eu interface does not work
PostPosted: Fri Feb 24, 2017 5:58 pm 
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Trying to download pscan onto my replacement laptop running Windows 10. No joy. When the select port screen comes up it shows AL028VIX enabled then flashes to disabled and back again repeatedly.
I bought the pscan as a vehicle diagnostic tool not as a computer learning module. Thoroughly fed up with it.
Mike

PS- Previous laptop was running Vista. Don't remember any installation problems with that.


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 Post subject: Re: software to try if your pscan.eu interface does not work
PostPosted: Fri Feb 24, 2017 7:05 pm 
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That normally happens if the program is running twice.
Each instance of the program fights the other one for access to the interface.

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Low cost diagnostic tool for Rover, MG & Landrover cars http://www.pscan.eu


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 Post subject: Re: software to try if your pscan.eu interface does not work
PostPosted: Fri Feb 24, 2017 7:50 pm 
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And in English you mean?
Not at sure what you are implying. Old laptop switched off and in cupboard. now online with it in case windows 10 is at fault but pscasn not switched on.


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 Post subject: Re: software to try if your pscan.eu interface does not work
PostPosted: Fri Feb 24, 2017 8:02 pm 
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Reboot your laptop and run pscanloader again. Only run it once.

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 Post subject: Re: software to try if your pscan.eu interface does not work
PostPosted: Fri Feb 24, 2017 8:11 pm 
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pscan.eu wrote:
Reboot your laptop and run pscanloader again. Only run it once.


Again,again. Ok, will try again.
It's' dark outside so may take me some time.


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 Post subject: Re: software to try if your pscan.eu interface does not work
PostPosted: Fri Feb 24, 2017 8:54 pm 
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OK. Getting cold out here. Downloader now asking me-Petrol engine/Diesel engine/ABS/Airbags/Dash&ServiceLight/Alarm&Immobiliser/Steering. Most of which I can't answer unless I* refer to the service manuals which will vary depending on which one of my carsI am looking at - MGF VVC X 2 & Rover 25 1400.
Why Oh Why.
This is a pain.
s ome progress i suppose, but still not working.


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 Post subject: Re: software to try if your pscan.eu interface does not work
PostPosted: Fri Feb 24, 2017 9:09 pm 
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7 hours trying to get this thing working. Should I sell it for spares???
Totally fed up.
Only used once.


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 Post subject: Re: software to try if your pscan.eu interface does not work
PostPosted: Fri Feb 24, 2017 9:17 pm 
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An Mgf vvc will be MEM2J upto 2001, or MEMS3 after 2001. The 25 will be MEMS3.

Other ECUs on the MGF:-
Abs 5.0
RC5EC5 airbag
EPAS power steering
5AS alarm.

Rover 25:-
ABS 5.0
Temic V1 airbag
5AS alarm.

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 Post subject: Re: software to try if your pscan.eu interface does not work
PostPosted: Fri Feb 24, 2017 9:18 pm 
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Choosing the wrong ECU won't cause any harm, it just won't work.

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 Post subject: Re: software to try if your pscan.eu interface does not work
PostPosted: Fri Feb 24, 2017 9:24 pm 
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pscan.eu wrote:
An Mgf vvc will be MEM2J upto 2001, or MEMS3 after 2001. The 25 will be MEMS3.

Other ECUs on the MGF:-
Abs 5.0
RC5EC5 airbag
EPAS power steering
5AS alarm.

Rover 25:-
ABS 5.0
Temic V1 airbag
5AS alarm.


Why do I have to input all this info prior to downloading when pscan has access to the ECU?
I don't remember having to input this before downloading pscan initially before using it once in June on my MGF.
Currently plugged into my Rover 25.


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 Post subject: Re: software to try if your pscan.eu interface does not work
PostPosted: Fri Feb 24, 2017 9:35 pm 
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pscan.eu wrote:
Choosing the wrong ECU won't cause any harm, it just won't work.

I am just trying to download the pscan software to work on my windows 10 laptop, not asking it to scan a particular vehicle yet.
After nearly 8 hours trying I am giving up and retiring for the night. If time allows I might try again tomorrow.


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 Post subject: Re: software to try if your pscan.eu interface does not work
PostPosted: Fri Feb 24, 2017 10:10 pm 
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When you said this:-

ORKHIS wrote:
Downloader now asking me-Petrol engine/Diesel engine/ABS/Airbags/Dash&ServiceLight/Alarm&Immobiliser/Steering.


I assumed that you meant that you are seeing this screen:-

Image

If you are seeing this screen then your software installation is working fine and you can just start using the tool.

Have I misunderstood something?

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Low cost diagnostic tool for Rover, MG & Landrover cars http://www.pscan.eu


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 Post subject: Re: software to try if your pscan.eu interface does not work
PostPosted: Fri Feb 24, 2017 10:25 pm 
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pscan.eu wrote:
When you said this:-

ORKHIS wrote:
Downloader now asking me-Petrol engine/Diesel engine/ABS/Airbags/Dash&ServiceLight/Alarm&Immobiliser/Steering.


I assumed that you meant that you are seeing this screen:-

Image

If you are seeing this screen then your software installation is working fine and you can just start using the tool.

Have I misunderstood something?


This is the screen that was displayed but the programme is definitely not installed on this computer.
Totally confused now.


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 Post subject: Re: software to try if your pscan.eu interface does not work
PostPosted: Fri Feb 24, 2017 10:28 pm 
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Tomorrow I shall try installing it using an MGF rather than the Rover25. It might work-or not.


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 Post subject: Re: software to try if your pscan.eu interface does not work
PostPosted: Mon Feb 27, 2017 2:44 pm 
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Finally managed to install the download. Painful exercise which I don't want to repeat.
Local Computer Tech. reckons that it could be due to a weak/intermittant broadband signal. My Rover was parked in front of my garage some 70 odd feet and several walls away from the router. Managed to do the install using an MGF parked closer and in direct line to the router.
Hope it's going to continue working now, time will tell.
Mike


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 Post subject: Re: software to try if your pscan.eu interface does not work
PostPosted: Mon Feb 27, 2017 5:19 pm 
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Hi Mike

There are two separate phases to what you have done, and I think that there is a difference between them that has caused the confusion.

The two phases are:-

1. Getting the driver and software installed onto the laptop.
For this phase you need an internet connection, but you don't need to be in the car and you don't need the interface box. I normally ask new customers to do this before their box even arrives in the post.

2. Using the software to connect to the car.
For this phase you need phase 1 already completed, you need to be in the car with the interface box, but you don't need an internet connection.

It seems to me that you have done 1 and 2 all at the same time, and with a borderline internet connection, but it's difficult to say as I wasn't there watching you.

I think that the conclusion is that we need to write better instructions. Windows is a bit of a nightmare because when people plug the interface in you can never quite tell exactly what it will do, and the version of the driver that it will pull down depends on what version of Windows it is.

Anyway I'm glad you got there in the end.

I just wish that all of our customers used Ubuntu. So far I have not had a single support query from a Linux user and in the case of Ubuntu in particular it seems to Just Work.

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 Post subject: Re: software to try if your pscan.eu interface does not work
PostPosted: Mon Aug 28, 2017 8:55 pm 
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Device has functioned previously but can't get it to work now.

Starting
Windows version:23F00206=Windows 8, 8.1, 10 or higher
D2XX version:00030212
1 interfaces found
A904912N
status=000060A0
interface not powered
driver=00021224
Finished

I get a similar message with the device connected to the car except for "interface powered"
Car:- Lotus Elise S1 VVC engine running MEMS2J.
This is the same car that you tested your prototype device on at the Ace Cafe a several years back.


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 Post subject: Re: software to try if your pscan.eu interface does not work
PostPosted: Mon Aug 28, 2017 10:54 pm 
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Please check that +12V appears on pin 16 of the OBD2 connector of the car, as well as a 0V on pin 4 or 5.
From memory the +12V feed on the OBD2 connector shares a fuse with the brake light circuit. Maybe the fuse has blown.

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Low cost diagnostic tool for Rover, MG & Landrover cars http://www.pscan.eu


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 Post subject: Re: software to try if your pscan.eu interface does not work
PostPosted: Sat Jan 27, 2018 3:34 pm 
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Hi

i have used my pscan previusly and it worked fine, i went to use it today and it is not showing u in the software, i therefore ran your software which showed the following:-

Starting
Windows version:A280105=Windows XP or Server 2000
D2XX version:00030214
0 interfaces found
Finished

i aslo went in to the device manager and the usb serial converter has an exclimation mark and it says windows can not load the device driver software for this hardware.

please help


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